Refund Policy

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This Refund Policy applies to services provided by Aurelia Mobility ("we", "us", "our") through aureliamobility.autos. Because our services are agreed individually, this policy sets out the general principles for refunds.

1. Individual agreements

The scope, timing and price of every service are agreed individually with a manager on WhatsApp before work begins. Specific refund terms may be defined in your individual agreement and, where applicable, take precedence over the general terms below.

2. Services not yet started

If you cancel before we begin work on your file, you are generally entitled to a refund of any amount paid, less any non-recoverable third-party costs already incurred on your behalf (for example, translation fees, official application fees or appointment/booking fees).

3. Services in progress or completed

Once preparation work has started, fees corresponding to work already performed and third-party costs already paid (such as certified translations, official application fees or appointment/booking fees) are non-refundable.

4. Decisions by authorities

We do not issue any official documents and cannot guarantee the outcome of any application. A negative decision by a national authority does not entitle you to a refund of fees for work we have correctly performed, as such decisions are outside our control.

5. Right of withdrawal

Where you qualify as a consumer under EU law, you may have a statutory right of withdrawal. This right may not apply once you have expressly requested that services begin during the withdrawal period and the service has been fully performed.

6. How to request a refund

To request a refund, contact us at info@aureliamobility.autos or via WhatsApp with your details. We will review each request individually and respond within a reasonable time.

7. Changes

We may update this Refund Policy from time to time. The latest version will always be available on this page.