Terms & Conditions

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These Terms & Conditions ("Terms") govern your use of the website aureliamobility.autos and the services provided by Aurelia Mobility ("we", "us", "our"). By using our website or contacting us, you agree to these Terms.

1. Nature of our services

Aurelia Mobility provides reference information and administrative preparation assistance with a wide range of documents, including residence permits, passports, international passports, birth certificates, Schengen visa support, driving licence recognition, certified translations and support with official applications and appointments, for refugees and beneficiaries of protection residing in the European Union.

We do not issue any official documents, permits, visas or licences. National authorities remain the only bodies that issue such documents. We do not guarantee that any authority will grant recognition or issue any document, as such decisions rest solely with the relevant public authority.

2. Reference information only

All content on this website is reference information and does not constitute legal advice. Your exact terms, timing and price are agreed individually with a manager on WhatsApp before any service begins.

3. Individual agreements

The specific scope, timing and price of any service are agreed on a case-by-case basis directly with you. No service is provided until such an individual agreement is reached.

4. Your responsibilities

Provide accurate, complete and lawful information and documents.
Comply with all applicable laws and the requirements of national authorities.
Not use our services for any fraudulent or unlawful purpose.

5. Prohibited use

You may not use our website or services to submit false documents, misrepresent facts to authorities, or engage in any illegal activity. We reserve the right to refuse or discontinue service where we reasonably suspect misuse.

6. Intellectual property

All content on this website, including text, logos, graphics and certificates, is the property of Aurelia Mobility or its licensors and may not be reproduced without permission.

7. Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect or consequential loss, or for decisions taken by national authorities regarding any document, permit, visa or licence. Our services are limited to preparation and administrative assistance as agreed individually.

8. Third-party links and platforms

Our website may reference third-party platforms such as WhatsApp. We are not responsible for the content or practices of third parties.

9. Governing law

These Terms are governed by the applicable laws of the European Union and the relevant member state. Any disputes shall be subject to the competent courts.

10. Changes

We may update these Terms from time to time. Continued use of the website constitutes acceptance of the updated Terms.

11. Contact

Questions about these Terms can be sent to info@aureliamobility.autos or via our contact page.